Returns Policy

Returns Policy

PURELYB will fully refund or replace any goods purchased if they are found to be faulty or damaged. To be fully refunded, the product must be returned with the following conditions:

  • Product must be clearly shown as damaged or faulty, and unconsumed.
  • Products must be sent back within 7 days from original receipt of goods
  • Your proof of purchase / order information must also be included in the return.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.


Online Order Queries & Changes

PURELYB will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include your order number and concern, so we can assist you as promptly as possible.